Leadership role that would impact an organizations revenue position and move the needle toward their mission.
Richard R. (Dick) McLaughlin
Summary of Qualifications:
• Proven leadership skills.
• Over 15 years of progressive management growth with 12 years in the Staffing Services industry. 4 in an executive capacity.
• Strategic planning and execution of sales and operations to include staffing solutions coupled with technology to meet customer objectives.
• Multi-unit operational management, full P&L responsibility with double-digit profits.
• Sales management to include territory, time and CSP processes.
• Project management, VMS, VOP, and human capital management systems.
• Mentor, coach and developer of top sales teams through continuous process improvement and best practices to increase efficiency and bottom-line contributions.
• Ability to communicate and develop substantial relationships with internal and external customers from the “C†level to the production line.
Professional Experience
2004-Present CLP Resources Avon MA.
2006 – Present Area Manager Massachusetts
• Market responsibility for all Massachusetts operations $8mm in revenue
• 4 direct reports, 9 dotted line
• Year over year growth of 22% in challenging economic conditions, growing faster than the market
• All branch operations at or above plan
• Increase profitability from reduced cost per hires and increased recruiting activities and efficiencies
• Hired, coached and Manage Top 4 sales people in the region
• Reduced staff turnover from 70% to 25% in 2008
2004 - 2006 Regional Sales Director, New England
• Responsible for sales development throughout New England market.
• 7 direct reports, MA, RI, CT, NH, ME, & VT
• Established sales strategies, quotas and territories to capitalize market penetration.
• Sales growth of 30% to $13.1mm in revenues.
• Implemented Key Account sales strategy resulting in 300% increase in premium account development.
• Subject matter expert for the Wilson Learning, Counselor Sales Person (CSP) sales training and coaching programs, and Miller-Heinman Strategic Selling programs.
• Facilitate area, regional and national training programs that produced 10% increase in sales.
• Teamed and Influenced Regional Service Directors to deliver superior service through execution of the Service Excellence Initiative (SEI) and Quality Assurance Programs (QAP).
• Consistently running 4 of the top 10 Sales Managers in the country in New Business Development, most in any region.
• Hired, coached and trained the top producing sales managers in the nation for new business development 2005 and 2006 & 2008
2001-2004 President, New England Operations
1999-2001 Vice President/General Manager
1998-1999 Regional Manager New England
• Responsible for increasing top line revenues from $5.1mm to $12.9mm, and contributions from $110k to $1.97mm in 1999 and exceeded plan annually there after.
• Built and maintained key account relationships with a hands-on approach, in field 40% of week.
• Created organic growth into southeastern MA. and the 128 belt through cross sales and targeted marketing plan.
• Defined company’s core competency in commercial staffing in the R&D-Manufacturing-Logistics sector.
• Implemented best practices training in sales and operations, which increased revenues and profits.
• Re-organized and built a staff from 7 to 21, 5 direct reports and 7member sales team dotted-line reports.
• MA. Awarded the “Gold Plaque for Performanceâ€. Ranked #2 out of 145 operations
• RI. Awarded the “Bronze Plaque for Performanceâ€. Ranked #4 out of 143
• All operations maintained a top 20% performance ranking nationwide
• Successful acquisition and merger of Strategy Technical Services in 2002.
• Achieved “Performance Club†for increasing Gross margin by 42%.
• Achieved “Performance Club†Status†for increasing profit margin by 300%.
1997-1998 CDI Northeast Framingham, MA.
Regional Manager, New England
• Responsible for sales management and business development for New England’s Technical Services division, with operational management of 4 business units in Eastern Ma/RI, Western MA, CT. NH.
• Forecast annual budget for sales and operations, revenues $12mm
• Full P&L responsibility, delivered consistent month-to-month top and bottom line results to plan.
• Instituted regionalized recruiting hub for increased resources to field operations, generating optimal efficiencies in recruiting efforts.
• Responsible for a staff of 24, 5 direct sales reports, 4 branch manager operational direct reports.
• Implemented Best Practices and continuous quality policies to produce a customer centric philosophy.
1995-1997 Volt Services Group Loveland CO. and Waltham MA.
Branch Manager
• Started in recruiting and within 6 months promoted to Branch Manager
• Responsible for identifying new business opportunities, increasing market share in the Technical Services, Information Technology sector
• Developed sales training, and SOP for superior performance output.
• Instrumental in award of $30,000.000.00 managed staffing program with Hewlett-Packard Corporation in Northern Colorado.
• Managed branch P&L and oversight of a staff of 6, administrative functions, payroll, new hire orientations, employee welfare, DSO, training, safety and T&A.
1989-1995 Enterprise Security Systems Brockton, MA.
Founder/President
• Operated a profitable sales, service and installation business.
• Over-sight of a staff of 5 directs reports, and 3 installation teams.
• Responsible for successful sales of commercial and residential security systems, consisting of burglar, fire, access control, and CCTV.
1985-1989 Sonitrol Security Systems Cambridge MA.
1986-1989 District Sales Manager
• Successfully exceeded and executed company revenue goals with significant quarter-to-quarter growth.
• Trained and mentored 5 entry-level sales reps to meet or exceed quotas.
• Awarded “District Sales Manager of the Month†on 14 occasions from 1986 thru 1989.
• Named “District Sales Manager of the Year†in 1987 & 1988.
1985-1986 Salesperson
• Named “Salesperson of the Month†for 10 months from 1985 thru 1986.
• Built sales funnel through cold calls, and relationships with fire and police departments.
• Member of “Million Dollar Club†every year.
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